Frequently Asked Questions (FAQs) – Motong
Q. How do I place an order?
Simply browse your favorite items, choose your size and color, then click “Add to Cart” and proceed to checkout. Fill in your shipping details and payment method to complete your purchase.
Q. What payment methods do you accept?
We offer several payment options to make your shopping experience as convenient as possible:
Credit & Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Shopify Payments: Enjoy secure payment processing through Shopify, which supports various payment methods like credit cards and digital wallets.
PayPal: You can also use PayPal for a safe and trusted way to pay online.
Apple Pay & Google Pay: For faster checkout, we offer Apple Pay and Google Pay, perfect for mobile users.
Credit & Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Shopify Payments: Enjoy secure payment processing through Shopify, which supports various payment methods like credit cards and digital wallets.
PayPal: You can also use PayPal for a safe and trusted way to pay online.
Apple Pay & Google Pay: For faster checkout, we offer Apple Pay and Google Pay, perfect for mobile users.
Q. How long does delivery take?
Orders are typically delivered within 4-8 days business days depending on your location. We use reliable shipping partners for timely and safe delivery.
Q. Can I return or exchange an item?
Yes! We offer a 30-day return and exchange policy. Items must be unused, in original condition, and returned with tags. Please contact us to initiate a return.
Q. What if I receive the wrong or damaged item?
If you receive an incorrect or defective product, please reach out to our support team . We’ll arrange a replacement or refund at no extra cost.
Q. How do I track my order?
After placing an order, you’ll receive a confirmation email with a tracking link. You can also track your order anytime from the “Track Your Order” page on our website.
Q. What is the order cut-off time?
Orders placed by 5 PM (MT) will be processed the same day. Orders after this time will be processed the next business day.
Q. Can I change or cancel my order?
Yes, you can make changes or cancel your order within 24 hours. Please email us at info@motong.us with your order number as soon as possible.
Q. Do you ship internationally?
Currently, we ship only within the United States. For international shipping inquiries, please contact customer service.
Q. How can I contact customer service?
You can get in touch with our customer service team by emailing us at info@motong.us. We're here to assist you with any questions or concerns.